At Gyan Alo Academy, we are committed to safeguarding the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide while using our EdTech platform. You agree to the terms and procedures described in this Privacy Policy when accessing or using our services.
Personal Information:
1.1 Registration Information: When you create an account on our platform, we collect personal information such as your name, email address, username, and password. This information is necessary for creating and managing your account.
1.2 Profile Information: You can provide additional information on your profile, such as a profile picture, bio, and other relevant details. This information helps personalize your experience and facilitate interaction with other users.
Course and User Information:
2.1 Course Creation and Registration: If you are an instructor, we collect information related to the courses you create on our platform, such as course content, assignments, quizzes, and any materials you upload. When students enroll in your courses, we collect information related to their course registration and progress, including grades and completion status.
2.2 User Interaction: We collect information related to user interactions within the platform, such as participation in discussion forums, feedback, and reviews. This helps create a collaborative learning environment and improve the learning experience for all users.
2.3 Communication Information: We collect data related to your communications with other users within the platform, such as message and comment exchanges. This facilitates communication and supports collaborative learning.
Usage Information:
3.1 Device and Log Information: When you access our platform, we automatically collect information related to your device, including your IP address, browser type, operating system, and device identifiers. We also collect log information, such as the pages you view, the duration of your visit, and the actions you take within the platform. This information helps us analyze usage patterns, diagnose technical issues, and improve our services.
3.2 Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience and collect information about your usage patterns. Cookies are small text files stored on your device, allowing us to remember your preferences, provide personalized content, and analyze usage data. You can manage your cookie preferences through your browser settings.
Payment Information:
4.1 Payment Details: If you make purchases on our platform, we collect payment information, such as credit card details or other payment method details. However, we do not store this payment information on our servers. We rely on trusted third-party payment processors to securely handle transactions in compliance with applicable regulations.
Please note that we do not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.
Service Provision and Personalization:
1.1 Account Management: We use your personal information, such as your name, email address, username, and password, to create and manage your account. This enables you to access and use the features and functionalities available to registered users.
1.2 Course Delivery: If you are an instructor, we use the information you provide, such as course content, assignments, quizzes, and other materials, to deliver your courses to enrolled students. This includes providing access to course content, tracking student progress, and providing feedback.
1.3 Course Registration: For students, we use the information provided during the enrollment process to facilitate access to the courses you are enrolled in. This includes delivering course content, tracking your progress, and providing personalized recommendations based on your interests and learning history.
1.4 Personalization: We may use the information we collect, including your profile information, course interactions, and usage patterns, to personalize your learning experience. This may include recommending courses, suggesting relevant content, and tailoring the platform to your preferences.
Communication:
2.1 Platform Notifications: We use your contact information to send important notifications related to your account, course updates, and administrative announcements. These communications are essential to keep you informed about your learning activities and platform-related matters.
2.2 Support and Feedback: If you contact our customer support or provide feedback, we may use your information to respond to your inquiries, resolve issues, and improve our services. We may collect and analyze feedback to enhance the user experience and address any concerns or suggestions.
Platform Improvement:
3.1 Analytics and Research: We may use aggregated and anonymized information for analytical purposes, including usage patterns, course preferences, and platform interactions. This helps us understand user behavior, identify trends, and make data-driven decisions to improve our platform and offerings.
3.2 Product Development: We may use insights derived from user data to develop new features, services, and improvements for our EdTech platform. This includes enhancing existing features, optimizing performance, and tailoring the platform to better meet the needs of our users.
Legal Compliance and Protection:
4.1 Legal Obligations: We may process and disclose your information as required by applicable laws, regulations, or legal processes. This includes cooperating with authorized third parties in response to law enforcement requests, government inquiries, or legal requests, or protecting our rights, safety, or the rights and safety of others.
4.2 Fraud Detection and Prevention: We may use user information to detect and prevent fraudulent activities and take necessary measures to ensure the security of our platform and users. This may include verifying your identity, monitoring suspicious transactions, and preventing security breaches.
Third-Party Service Providers:
1.1 Service Providers: We collaborate with third-party service providers who assist us in delivering services on our behalf, such as payment processing, hosting, data analysis, and customer support. These service providers may access your information only for limited purposes necessary to perform their services on our behalf.
1.2 Analytics and Tracking: We may partner with third-party analytics tools, such as Google Analytics, to evaluate and improve our platform’s performance. These tools use cookies and similar technologies to collect information about your platform usage. You can opt-out of such tracking by adjusting your browser settings or using available opt-out tools.
1.3 Advertising and Marketing: We may share information with third-party advertising partners to deliver relevant ads based on your interests. These partners may use cookies and similar technologies to collect information about your online activities and interests, allowing us to provide targeted advertising tailored to your preferences.
Legal and Law-Related Matters:
2.1 Legal Requirements: We may share your information if required by law enforcement authorities’ requests or applicable laws. This includes disclosing information necessary for court orders, government investigations, or other legal obligations.
2.2 Rights and Protection: We may share your information to protect our rights, privacy, safety, or property, as well as to prevent fraud, enforce our policies, or protect against theft, fraud, privacy violations, or other violations of our policies.
Security Measures:
1.1 Data Encryption: We use industry-standard security measures, including data encryption and security protocols, to protect your personal information. This includes encrypting sensitive data during transmission and at rest.
1.2 Access Control: We restrict access to your information to only those employees and service providers who need it to perform their job responsibilities. We have internal security measures to protect your information and prevent unauthorized access.
Data Retention:
2.1 Retention Period: We retain your personal information as long as your account is active or as necessary to provide our services and comply with legal obligations. We review our data retention policies and take steps to delete information that is no longer required.
Access and Correction:
1.1 Information Access: You have the right to access and review your personal information by logging into your account on our platform. Through your account settings, you can view and update your profile and contact information.
1.2 Information Correction: If you believe your personal information is outdated or inaccurate, you can correct it using the account settings on our platform. If you encounter difficulties updating or correcting your information, our customer support team is available to assist.
Data Portability:
2.1 Data Request: In certain circumstances, you may have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. This allows you to reuse your data outside of our platform.
Opt-Out and Deletion:
3.1 Opt-Out: You can unsubscribe from non-essential communications at any time by following the unsubscribe instructions in our promotional emails and notifications. Additionally, you can disable cookie-based tracking by adjusting your browser settings or using available opt-out tools.
3.2 Account Deletion: If you wish to delete your account from our platform, you can contact our customer support team to request account deletion. Upon account deletion, we will take steps to delete your personal information unless otherwise required by law or regulations.
Updates and Revisions:
1.1 Policy Updates: We reserve the right to update or modify this Privacy Policy as necessary. We will notify you of any changes by posting a revised Privacy Policy on our platform and, where required, notifying you via email. You are encouraged to review the latest version of this policy to stay informed about any changes.
1.2 Consent: By continuing to use our services after the revised Privacy Policy becomes effective, you agree to the updated terms.
If you have any questions, concerns, or inquiries about this Privacy Policy, our practices, or your dealings with us, please contact our customer support team:
Email:
su*****@gy*****.com
Address: Gyan Alo Academy, 467, Dharampur, Binodpur Bazar, Matihar, Rajshahi-6206, Bangladesh
Last updated: August 30, 2024
We sincerely appreciate your trust in Gyan Alo Academy to handle your personal information securely.