What is a Refund?
A refund may be issued when a learner faces technical difficulties accessing a course, does not receive the promised materials, or accidentally purchases the wrong course on Gyan Alo Academy (GAA). Refunds are issued after a verification process.
How to Request a Refund
To request a refund, please follow these steps within 48 hours of your payment:
Contact our customer support team at 272023 between 9 AM and 11 PM. Provide the email address or phone number used during your registration and course purchase.
After verification, a customer support representative will send you an SMS with a refund request form. Complete the form with the necessary details about your purchase.
Refund requests will only be considered valid if you contact our customer support team at 272023 within 48 hours of your purchase. Be sure to provide the email address and phone number used during registration.
Note: Refunds do not apply to e-books. For subscription-based courses, refund requests are not applicable if submitted after the course has started.
Refunds will be processed within 7-14 working days following successful verification and approval. You will receive an email confirmation regarding the status of your refund.
When is a Refund Not Applicable?
Refunds will not be issued under the following circumstances:
When is a Refund Applicable?
Refunds will be applicable in the following scenarios:
What Happens After a Refund Request?
After you submit a refund request, your access to the enrolled course will be temporarily suspended. You will receive an SMS within three working days confirming whether your refund request has been approved. If approved, you will be unenrolled from the course, and your progress will be reset. If you choose to purchase the course again, you will need to start from the beginning.
Refund processing typically takes 7-14 working days. If it takes longer than 14 days, please contact our customer support team at 272023 (available from 9 AM to 11 PM).
You will receive a confirmation email or SMS once your refund has been processed.
If you have any additional questions or concerns about our cancellation and refund policy, please contact our customer support team at 272023 (9 AM – 11 PM).
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